Naperville Business Attorney Talks About Popular Fast Food Chain’s Sunday Policy

closed Sunday, Naperville business law attorneyIn today’s business landscape, fast-food and quick service restaurants face enormous pressure to find ways to stand out from their competitors. For many, the result has been more open hours—including some that remain open 24 hours a day, seven days a week. There are, however, some companies that refuse to compromise on certain principles, despite the possibility of losing business at particular times.

As an experienced business law attorney, I recognize that business owners must balance the needs of their customers with those of their employees and their own personal values. At least one leading fast-food chain has actually become quite famous for its “Closed on Sunday” policies, and it seems that not even a new location inside an NFL stadium will make the company change.

A Tradition Dating Back 70 Years

Truett Cathy opened the first Chick-fil-A location in Hapeville, GA in 1967, but Cathy’s policy regarding business hours on Sunday goes back even further. When he first opened a restaurant called the Dwarf House in Hapeville in 1946, he refused to be open on Sundays. At the time, Cathy was simply applying his own religious beliefs about conducting business on the Lord’s Day. As he looked to build stronger relationships with his employees, however, he realized that even those were not religious still appreciated the guaranteed day off to spend with family and friends.

Today, the tradition continues as none of Chick-fil-A’s locations are open on Sundays—not a single one out of more than 2100 stores. According to the company’s website, “Sundays are meant for getting out and spending time with family and friends.” The policy allows employees at least one day “to rest and worship if they choose—a practice we uphold today.”

The no-Sunday policy even includes the location inside of Mercedes-Benz Stadium, the new home of the National Football League’s Atlanta Falcons. During the 2017 season, the Falcons will play eight home games at the new facility, and all but one—a Thursday night game in December—will be on Sundays.

Profitable Decisions

While it may seem to be a questionable choice to remain closed on Sundays, Chick-fil-A’s sales numbers do not show any problems. On a per-location basis, Chick-fil-A is one of the fast-food industry’s leading brands, averaging about $4.4 million per store in 2016. McDonald’s, by comparison, averages a little over $2.5 million per store, and Chick-fil-A’s most famous competitor for fried chicken, KFC, pulled in $1.1 million per location in 2016.

Chick-fil-A has also become well known for its friendly and efficient customer service—a characteristic not often expected in fast food. Company officials believe that the Sunday policy contributes to happier, more committed employees, allowing the chain to flourish during the six days that stores are open each week.

Creating a Balance for Your Company

If you own a business, it is crucial for you to meet your customers’ expectations while being attentive to the needs and happiness of your employees. The right balance can be extremely profitable, while an imbalance can lead to high turnover rates and skyrocketing replacement costs. For guidance on achieving that balance, contact an experienced Naperville business law attorney today. Call 630-756-1160 for a confidential consultation at The Gierach Law Firm.

 

Sources:

Fan Buzz

Business Insider

QSR Magazine

Chick-fil-A