How Fake and Exaggerated Online Reviews Can Affect Small Businesses

Google, Yelp, Facebook, Angie’s List, Better Business Bureau, Foursquare, and a host of other websites allow customers to leave reviews about the businesses they frequent. While customer feedback is a valuable resource for any business owner, online review websites are also vulnerable to misuse. A person can leave a review for a business even if […]

Naperville Business Owner Talks About Negative Online Reviews

It is important to be clear on one point right away: it is virtually impossible to completely satisfy every client that walks through your door. That is simply a fact. Of course, you and your team will certainly try and, maybe, by your own standards, you will succeed nearly 100 percent of the time. Your […]