Naperville Business Attorney on Handling Negative Online Reviews

It was not all that long ago that when you would visit a restaurant, your server would hand you a customer satisfaction survey card and ask you to complete it. At the time, such cards were about the only way for the restaurant—or any other small business—to gauge how well the business was serving its […]

Naperville Business Attorney Encourages Keeping Negative Reviews in Perspective

No matter what your chosen industry may be, your customers or clients represent the very reason for your company’s existence. If there was no one to buy your products or services, offering them would be completely pointless. For many business owners, including a large number of my clients, offering world-class customer service is a top […]